• Request a Quote including your event date, venue address, the items you are interested in, and if you require delivery or will be picking up yourself. We aim to respond to all quotes within 24 hours.

• We require a signed rental agreement and 25% non-refundable deposit in order to reserve items for your event date. Items will not be secured without these requirements. Bookings are made on first-come, first-serve basis so it is recommended to book in advance of your event date.

• We allow pick-ups the day before the event and returns by 12PM Noon the day after your event. Customer Pick-Ups are by appointment only. Late fees equivalent to the daily rental rate will apply for late returns.

• Customers are responsible for safely transporting rental items and should have a suitable vehicle as some items are large. Transport Vehicles must be covered and clean. Customers should bring appropriate items like tarps, drop cloths, tie downs, or ratchet straps to protect rental items during transport. No open trailers without a cover. We reserve the right to deny customer pick ups.

• Items should be wiped clean upon return to avoid additional cleaning fees.

• Rental items are the responsibility of the customer for the duration of the rental and while it is in the customer's possession.

• Deliveries & Pick-Ups are scheduled during normal business hours, unless otherwise stated. After Hours/ Weekend deliveries or pick ups may require additional fees.

• We deliver to the first dry area/ first point of access, unless specified otherwise. Elevators, Stairs, Distance between parking to the venue are factors that may require additional fees.

• Set-Up and Tear Down is not included, unless specified otherwise for specific items.

• Items must be ready for Pick-Up in the same manner and location in which it was delivered. Items should be wiped clean to avoid additional cleaning fees.

• Rental items are the responsibility of the customer for the duration of the rental, while it is in the customer's possession.
  

Although it is not mandatory, it is preferred that someone is present upon delivery to receive the items to ensure there are no discrepancies. Also, it ensures that our drivers have access to the venue on time and know exactly where to set-up if required.

• We accept Cash, E-transfer, and Credit Card.

• We require a Credit Card on file for all bookings, even when paying via Cash or E-transfer.

• Please note our delivery drivers do not carry change.

A 10% damage waiver fee is applied to all of our rental items. Customers may opt out of the damage waiver and pay a $150 refundable security deposit. Full details are in the rental agreement.

• Modifications can be made to your order with at least 72 hours notice.

• Cancellation of any rental items results in forfeiting the 25% non-refundable deposit. To cancel or reschedule, at least 72 hours notice must be given. Cancellation after set-up has begun forfeits any refund. Postponement of event
  with at least one week notice may entitle the client to use all or part of
  deposit towards a timely rescheduled event at PYD Event Decor’s discretion. Any
  rescheduled event is subject to availability of activities at the time of notification of postponement.

• No refunds will be issued for items ordered but not used.